Refund policy

Tommyhawk Jewelry offers a 30-day return policy. You may request a return within 30 days of receiving your order.

1. Refunds for Manufacturer Defects or Shipping Damage
Jewelry items are delicate. If your order arrives with any manufacturer defects or shipping damage, please contact us within 48 hours with photos and video evidence for verification. Once confirmed, we will process a full refund or a free replacement for you. Please keep all original packaging for inspection purposes.

2. Return Conditions for Non-Quality Related Issues
If you wish to return an item due to a change of mind, incorrect size, or any other reason not related to product quality, you may do so within 30 days of receiving the goods. You will be responsible for the return shipping costs from your address to our warehouse. The item must be unworn, unwashed, in their original packaging, and in a resalable condition, with all tags intact. A receipt or proof of purchase is required for all returns.

Important Note on Jewelry Items:

• Once a jewelry item has been worn, resized, or altered, it cannot be returned unless defective.

• Custom or made-to-order jewelry items are non-returnable unless defective.

3. Return Process
To initiate a return, please contact us at: service@tommyhawkjewelry.com. We will provide you with the return address and detailed instructions. Returns submitted without prior approval will not be accepted.

Packaging Documentation (Required for Jewelry Items):

• Original Packaging Photos: Before packing your return item, please take at least one photo of the item inside its original packaging.

• Outer Packaging Photos: Please take at least one photo of the outer packaging, ensuring all sides are clearly visible.

2. Please choose a shipping carrier and bear the shipping cost, or use a prepaid shipping label  to send the package back.
Please ensure the product is properly packaged according to instructions. Once the item has been shipped, please notify us via email.

3. Tommyhawk Jewelry will process your refund within 3 business days of receiving and inspecting the returned item. Refunds may not appear on your credit card statement until the next billing cycle. Please allow additional time for your bank to process and post the credit to your account.

Exchanges and refunds are subject to product availability.

4. Replacements Without Return
If parts are damaged during shipping, or if you discover a defect prior to wear, you may email service@tommyhawkjewelry.com with photos/videos and your order number to request a free replacement.

5. Returns Due to Change of Mind or No Longer Needed
Products may be returned if the following conditions are met:

• The return request is submitted within 30 days of receiving the item.

• The item is unworn, in its original packaging, with all tags attached.

• Please do not use a P.O. Box as the shipping address. Provide a detailed physical address, as most carriers do not deliver to P.O. Boxes.

6. Refunds and Exchanges
Refunds will be processed after the returned item is received and inspected, subject to a deduction for return shipping costs. The original shipping cost from our warehouse to your address is non-refundable.

7. Order Cancellations

• Orders canceled within 48 hours of placement are eligible for a full refund.

• Orders cannot be canceled after 48 hours or once the order has been shipped.

• Please note, cancellations requested after 48 hours are subject to a 25% handling fee.

8. Important Notice
Please inspect your goods within 30 days of receipt. For jewelry items, we recommend avoiding contact with water, perfumes, and lotions to preserve the finish. If you discover any damage or defects, please contact us immediately at service@tommyhawkjewelry.com with photos.